Tebex Terms & Conditions

This page, together with our Privacy Policy and General Website Terms & Conditions, tells you information about us and informs you of the legal terms and conditions (the “Terms”) which govern your use of our (“Seller”, “We”, “We”, “Our”) webstore (the “Webstore”).

These Terms will apply to any contract between you and the Us in respect of your purchase of video game related products, items and other content (“Products”) on the Webstore (“Contract”).

Please read these Terms carefully and make sure that you understand them before ordering from the Webstore. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to place an order.

You should print a copy of these Terms off or save them to your computer for future reference.

We amend these Terms from time to time, as set out in Condition 11. Every time you wish to place an order, please check these Terms to ensure that you understand the terms which will apply at that time. These Terms were most recently updated on 12th June 2023.

These Terms are only available in the English language.

Information about us

We are a Licensed seller for goods for this game, game server or Discord server (“Platform”). We buy licenses for the use of digital goods and software from the Platform which we sell to end-customers. We are Tebex Limited t/a Tebex, a company registered in England and Wales with company number 08129184 and with our registered office at Tebex Limited, Levy Cohen & Co, 5.2 Central House, 1 Ballards Lane, London, United Kingdom, N3 1LQ. Our VAT numbers are GB167189962 & EU372035465.

Contacting us

If you wish to contact us for technical support, you need to report fraudulent activity, or that a Platform is breaching our or a partner's AUP, you can contact us by visiting https://www.tebex.io/contact/checkout.

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post.

Use of the Webstore

Your use of the Webstore is governed by our General Website Terms & Conditions. Please take the time to read this document, as it includes important terms which apply to you.

Our relationship with the Platform and how the Contract is formed

Our Webstore will guide you through the steps you need to take to place an order with Us. When using Our order process you should check and amend any errors before submitting your orders to Us. Please take the time to read and check your order at each page of the order process.

We license logos, graphics, wordmarks and other assets for the purposes of advertising and selling non-tangible digital content produced by the Platform. We purchase licenses for the use of such software that provides in-game rewards and benefits from the Platform in question.

The Platform sells us licenses for the use of such products that provide in-game benefits or rewards and we resell these as the merchant for these Products.

As the Seller, We may negotiate and conclude the sale, or decline to conclude a sale for any reason we see fit, including but not limited to potential fraudulent activity or your previous interactions with Us.

When you buy Products on the Webstore, you will be entering into a Contract with Us for this. No contract is formed between You and the Platform in this regard.

All digital software and other digital items we provide are licensed, not sold. The license We Sell You grants you limited rights to consume and make use of the software and other digital items personally, and only against the account that was originally used to make the purchase. These rights do not give you permission to distribute, resell or share in any way the digital software and other digital items we provide.

If you require support or have any questions or concerns relating to the Contract or the Products, you should contact Us.

Problems with the Products

Your contract with Us means that we will make every reasonable effort to resolve any products or queries You may have. If difficulties are encountered with the performance or non-performance of an ancillary service provided to You (for example, access to the server) that is related or required to use the Product We have sold, then we may refer you to specialised external support, however you should always contact us in the first instance.

The Webstore and Products

All title, ownership rights and intellectual property rights in the Webstore are owned by Us. All title, ownership rights and intellectual property rights in the Products are owned by the Platform and licenses to use the Products are sold to Us.

Purchases from Us are payments for licenses to use the digital virtual items contained in the purchase. This transaction is final and there are no refunds. If you are banned for breaking the rules of the Platform, you will not be refunded this money.

Some purchases may include the issue of in-game tokens, credits or similar mechanisms of simulated value - “Virtual Currency”. Any Virtual Currency awarded has no physical value, can only be redeemed on the Platform such Virtual Currency was awarded for, and cannot be exchanged for real-world currency of any kind.

Restrictions on use of Webstore

You shall not use the Webstore for any purpose other than to make personal, non-commercial purchases of Products. You shall not sell, rent, lease, license, grant a security interest in the Webstore to others without our prior written consent.

How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read this document, as it includes important terms which apply to you.

Age restriction

You may only purchase Products from the Webstore if you are at least 16 years old.

Order process

All sales through the Webstore will be processed through our checkout platform located at https://checkout.tebex.io/. Payment methods, delivery times, taxes and fees will be detailed as part of the checkout process.

Right of Withdrawal and Refund for European Union customers

EU law provides you with a right of withdrawal on software sales (i.e. the agreement between you and Us). This can be excluded for digitally provided content once the content is provided to the end user. The EU statutory right of withdrawal ends 14 days after you purchase or (where you have provided the appropriate consent and acknowledgement) the moment you start downloading the content and services for the first time (whichever is sooner).

We are obligated to inform you of your EU right of withdrawal in detail, which you can find in Schedule 1 of the terms.

Ancillary Services

In order to access or use the Products purchased, You may need to access or use ancillary services provided by third parties (such as servers, games clients etc). Access and use of these ancillary services may be subjected to additional terms. You agree any such terms, or your disagreement with such terms, will not affect or otherwise alter this purchase, and you acknowledge that no refunds will be given after the Purchase is made under any circumstances.

Schedule 1 – Right of Withdrawal for EU Customers

As a user of the Webstore domiciled in an EU member state, you have the right to withdraw from any purchase on the Webstore without giving any reason.

For any digital content purchased online, you have agreed upon checkout that the withdrawal period will expire 14 days after you purchase such digital content or when you start downloading the content for the first time, whichever is sooner.

To exercise the right of withdrawal, you must inform Us of your decision in writing by email to withdraw from the purchase by an unequivocal statement.